Pracuj w Lyko / Work at Lyko

At Lyko, we want to conquer the world. At least the part of the world that loves beauty. With over 65,000 products from more than 1,000 brands online, we offer the market’s widest selection of hair care and beauty products. Our Customer Service team is there for customers, offering them a FABULOUS treatment and guiding them on the right path in the Lyko jungle.
We, who work at customer service, are fierce communicators and used to meeting many different people. If you, too, are SUPER SKILLED at communication and social relations – feel free to read on!

Are you at the beginning of your career and proficient in both English and Polish?
Do you wish to deliver amazing customer support within hair and beauty, as well as have a role with a lot of responsibility? Awesome!
We at Lyko are in an exciting stage of development, as we launched our Website in Poland about two years ago and we are looking now for two people to join our team and help us continue our growth! Are you ready to take the next step in your career? If so, keep on reading!

About the positions
Lyko is a Swedish company with one leg in retail, our physical stores and salons, and one leg in the online market, where we are Sweden's largest web shop in the hair care and beauty category. Lyko sells for over 2 billion SEK every year and has over 900 employees. We also expanded into the Finnish, Norwegian, Danish, German & Dutch markets a while ago.

As a customer service representative, you will get the opportunity to have a key position in the continued growth as Lyko expands into Poland. Through chat and mail you will help customers with questions about delivery, returns or other technical problems.
In addition to this, you are also the customer's personal adviser and beauty expert! No matter what, you are constantly striving to provide top-notch service and there are few things that make you happier than when you exceed a customer's expectations.

You will work in a small, committed team of 2 people (team manager and translator) which means a lot of responsibility, but also the opportunity to influence the development as the office grows. Your main responsibility will be customer service but as we are a small team, we would like someone who is also open to help out with different task whenever it is needed, for example when it comes to translations. Our office is located in the city center of Warsaw and we are currently at the office around 3 times a week.

We are currently looking for 2 persons, who would like to join our fabulous team.
One position would be full-time, and regarding the second position we are flexible for someone starting to work at around 50% to 100% of the regular working hours, but the goal is also 100% in the long run.   

At Lyko, we really value our employees, and we firmly believe that the right people in the right place are crucial to our successful business. A warm inclusive environment combined with a high level of ambition is a matter of course for everyone who works for us. We have a lot of fun at work, and we all work together towards the same goal, which is evident in our corporate culture. Fun, fabulous, focused & friendly are our values and we hope you want to share them with us!

You are…

• A person who lives and breathes service and is great at multi-tasking
• Confident in a role that involves a lot of responsibility and influence
• Proactive and enjoy working in a tight team where everyone helps each other
• Great at building relationships and see communication as one of your main strengths
• Ready to work in an exciting environment characterized by growth and quick decisions
• Focusing on customer service but it is also very important to be interested in other parts of the role, as we are a small team, and we all help each other
• At the beginning of your career and curious to take the next step with us at Lyko

You…

• Have excellent English and Polish language skills in both speech and writing
• Learn new IT systems quite easily
• Are interested in the hair and beauty industry
• Preferably have some experience at customer service

Are you our next Lyko-Star?

Does this sound like the right job for you? Apply quick and easy without a CV or cover letter! Instead, we ask you to answer some short questions. We know that who you are and what your skills are is more important than your previous experience, so we will also give you some tests in the process. Please apply as soon as possible, but no later than 20 November 2022.

Questions about the service will be answered by Lisa Luger, Team Manager for Germany and Poland, lisa.luger@lyko.com. We look forward to receiving your application!