My pages

My PagesMy informationOrder HistoryFavoritesMonitored productsClub LykoMy bookingsEmail & Text Messages

Lyko Community

Lyko CommunityNotifications

aino

  • aino

    The post was made 2 weeks
    Rating: 3 out of 5
    verified customer

    Arrived damaged

    When will Lyko start putting some padding in the packages, as this is already the second time that the product has been damaged due to lack of padding. I can't say anything about the product because I can't get it out of the bottle.
    1 product in post Arrived damaged
    396 views

    • Jade

      The user's roll: Customer service at Lyko. The comment was made 2 weeks
      Sorry to hear about what happened! We would appreciate it if you could register a complaint on your user account so that we can investigate the incident and compensate for the damage ❤️ Our warehouse operates almost entirely automatically, and for this reason, not all packages contain packing material. If there is no packing material, the box should still be tight enough so that the products do not move inside. It sounds like there was unfortunately a mishap caused by the robot here!🫶🏼 We reduce packing materials for environmental reasons 📦🌱, but of course, we do not compromise on successful delivery because of that. I will definitely forward feedback to improve our operations! Please follow the next instructions: Log in to your user account (If you are not a Club Lyko member, you can log in with the email address you used when placing the order. You can change your password via email by clicking "Forgot your password?") Click the MY PAGES icon Select ORDER HISTORY Click the order number for the products you want to complain about Click the MAKE A COMPLAINT icon Fill in the quantity of the products to be complained about and possibly the reason for the complaint To speed up the complaint process, please upload a picture and/or video of the damage/complaint reason under UPLOAD IMAGE. If you only find the product batch code on its packaging, please also include a picture of that, thank you! Choose the desired compensation (new product/refund) if a defect is found in the product Confirm by clicking SEND We process complaints in order and will contact you by email as soon as possible 🫶🏻 If you have any questions or thoughts, please do not hesitate to contact us 💌

  • aino

    The post was made 2 months
    Rating: 3 out of 5
    verified customer

    Leaked

    I ordered hair oil along with other products and the oil leaked from its bottle into its own package and other products, so now the other products also have that relatively pungent smell.
    1 product in post Leaked
    4742 views

    • Kris

      The comment was made 1 month
      I had the exact same experience!
Customer service